Biscom provides several software applications for secure document delivery, including our Image Indexing and Advanced Fax Routing applications. Image Indexing is a workflow application that enables businesses to review documents -- such as received faxes, scanned paper documents, and electronic files, to capture document data to a searchable database, and to route documents through roles-based workflows. Advanced Fax Routing is a document routing application that provides a rules-engine for routing documents to users, applications, and network applications based on information captured via OCR and barcodes, business rules, and queries to network resources.

Biscom’s Professional Services team works with current and potential customers interested in analyzing their document workflows to improve critical business processes. We have over twenty years of experience helping customers in all industries improve document workflows to increase the speed in which documents are reviewed and acted on, to ensure that documents are stored to searchable databases, and to control and audit access to critical and confidential information. Examples include:

• The central scheduling office of a regional hospital receives hundreds of appointment requests each day. Biscom helped this hospital schedule more appointments each day, and made originating documents, with physician’s signatures, easy to locate in a searchable database.
   
• A manufacturing company receives Purchase Orders from a number of different retail stores. Biscom helped this manufacturing company capture information from the Purchase Orders, eliminate order processing steps, and process orders faster.
   
• A government customs office receives requests from shipping carriers to release shipments for international delivery. Biscom helped this government office capture and store document data to a searchable database, to easily associate related documents with one another, and to generate alarms when document reviews are not completed in defined time periods.

Image Indexing Application

Image Indexing is an application for processing document images – typically as part of a business workflow where roles are assigned to perform specific functions. In a typical workflow, document images progress from role to role based on information specified in data entry fields. In response to the data entry, Image Indexing updates the status of the image and, if specific criteria have been met, transitions the image from role to role. In addition, Image Indexing supports Alert roles, where an individual can receive a visible and audible alarm if escalation is required. Such a role enables a manager to efficiently leverage the live business process information being recorded by the Image Indexing application. Image Indexing supports document inputs such as received faxes, scanned paper documents, and electronic files.

Advanced Fax Routing

Biscom's Advanced Fax Routing module provides an extensive set of features for processing and delivering received faxes, often initiating a fax workflow. Common implementations of Advanced Fax Routing include:

• Redirect faxes when a recipient is out-of-office
   
• Deliver faxes to different locations based on the date-and-time
   
• Deliver the fax image along with additional extracted data in CSV or XML format
   
• Split a multi-page fax into multiple deliveries

Some data is known about a fax as soon as it arrives - details such as the date & time, the destination fax number, and the Caller-ID and TSID of the fax sender. Other details can be extracted from the fax image, or even from a network resource. For example, an OCR process might capture a "claim number" or "customer ID", or a barcode scan might produce an "order number". These additional data points might then be used to query a network resource for corresponding data. All of these data points can be used to determine the fax routing instructions. For example, the FAXCOM Fax Server can query a network resource to match the Caller-ID of a received fax with an email address to which that fax should be delivered. Using OCR results, the FAXCOM Fax Server can query a network resource to obtain ship-to, bill-to, and credit terms that match the customer number obtained via OCR. All of these data points can then be delivered to accounting along with fax.