A Major Insurance Company Improves Communications with Customers, Increases Field Underwriters’ Productivity and Reduces Costs with FAXCOM Anywhere

For over 75 years this company has specialized in providing property and casualty insurance to contractors. The company also provides government-mandated ERISA bonds to pension plan managers. They also provide fiduciary liability protection in case of lawsuits. These products are sold via resellers and a direct sales force of final underwriters to all 50 U.S. states.

The insurance company deals with a large number of documents that are sent to and from their customer base. These documents include insurance and bond applications as well as credit reviews and other financial information. For security reasons and due to increasing volumes of spam emails, many customers prefer not to do business via email but rather prefer fax. While the company is happy to accommodate them, this results in additional expenses for fixed phone lines, fax machines, paper and toner.

FAXCOM Anywhere turned out to be the perfect solution to the insurance company’s problem. A hosted version of Biscom’s award-winning FAXCOM solution, FAXCOM Anywhere provides a simple desktop faxing solution that lets users send and receive faxes from their email systems.

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Biscom Inc. today announced integration of its FAXCOM Server and FAXCOM Anywhere fax solutions with Canon’s imageFORMULA ScanFront 220 and 220P network scanning devices. This integration enables ScanFront 220/220P users to fax paper documents through Biscom’s network fax server solution or through Biscom’s hosted fax service.

The imageFORMULA ScanFront 220 and 220P expand productivity even further, taking Canon’s document scanners to a new class of their own, in terms of scanning innovation and workflow efficiency. These sleek, extremely compact standalone units can plug directly into an office network to deliver direct scanning and sending. The imageFORMULA ScanFront 220 and 220P offer state-of-the-art imaging technology and a user-friendly interface with full touch-screen convenience.

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FAXCOM Anywhere today announced a set of new features that support grouping for both fax users and fax numbers. These grouping features make it easier for administrators to manage their fax numbers, fax users and how their fax traffic is sent and received.

FAXCOM Anywhere now allows administrators to create groups of users. These groups can then be assigned to a single fax number so that any fax received to that number is received by all group members. Unused fax numbers can also be assigned to a pool, allowing them to be assigned to individual users or groups at a later time as required.

These grouping features provide a number of essential benefits to FAXCOM Anywhere customers. Most obvious is the ability to receive a single fax to multiple users with a single fax number, greatly simplifying the faxing process. As well, this feature allows group members to better coordinate their activities as all of them automatically receive the same faxes. Another benefit is the ability for administrators to more easily reassign fax numbers when managing employee turnover.

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