Biscom Keeps Finger on the Pulse of Healthcare Industry Needs

Dealing with large amounts of sensitive information is par for the course for the healthcare industry. Patient confidentiality must be addressed, and a system needs to be in place to provide the best possible environment to protect their privacy.

David McCann is the Director of Management Information Systems (MIS) for the St. Francis Medical Center. A large part of his job is to make sure hospital messaging and documentation systems run smoothly.

"We've implemented Biscom's FAXCOM fax server throughout our entire organization, eliminating about half of our fax machines, and in part, the need for paper faxes," explains McCann. "Fewer hard copy faxes helps dramatically with patient confidentially, and efficiency is greatly enhanced as electronic faxes can now be delivered straight to recipients computer desktops."

The fax server system at St. Francis has greatly improved not only patient confidentiality, but also efficiency in patient care. Meds prescribed by physicians, and ordered from the pharmacy by nurses, are now received through the fax server system. This provides the pharmacy with a record of all transactions. Thus, paper is eliminated and data tracking is enhanced.

There are many advantages to implementing an enterprise network fax solution: protection from viruses, providing a more secure delivery method than email, a verifiable transmission log, one-to-one connectivity and convenience of computer desktop delivery and transmission.

The Research Department at St. Francis is another area where the fax server has become instrumental. Physicians submit research requests on medical educational or research and developmental matters which need to be tracked and processed. Once the department obtains answers, the results are sent via the FAXCOM system directly to the doctors' office(s), providing efficiency.

"The fax server easily paid for itself in the first year of its operation, and the support provided by Biscom to get us up and running was excellent," states McCann. "FAXCOM is a true 'fire it up and forget it' solution. It just sits in your infrastructure and runs and runs. FAXCOM is the total healthcare fax server."

Since 1986, Biscom has provided the healthcare industry with reliable enterprise fax management and secure document delivery technologies. Biscom provides software-based and complete turnkey information technology systems to some of the world's leading companies. The company's FAXCOM servers provide enterprise-wide solutions that are reliable, scalable and flexible.